Returns policy

Ordered the wrong thing? Return it worry-free.

You have a legal 14-day cooling-off period on every order. Simply send back unopened products with the seal intact and you get a full refund. Below you can read how that works, step by step.

Last updated: 23 October 2026Reading time: ± 3 minutesValid for every order
In short
↩
14-day cooling-off periodFrom the day you receive your order. You do not need to give a reason.
✓
Sealed = always returnableOriginal packaging, seal intact? Then we take it back, also part of your order.
€
Money back within 14 daysAfter receipt of your return, via the same payment method you used.
📦
Wrong or damaged? Our mistakeThen we fix it for free: the right product or a refund, and the return costs are on us.
🔒
Opened cannot be returnedCosmetics and razor blades are sealed hygiene products that we are not allowed to resell once opened.
🎨
Picked the wrong shade?As long as the seal is intact, you simply exchange it. Not sure beforehand? Ask our advice, it saves a return.

This summary is a reading aid. The full arrangement below is binding and follows articles 8 and 9 of our terms and conditions.

1Your legal cooling-off period

By law14 days

Right of withdrawal under European legislation: you may withdraw from your order within 14 calendar days of receipt, without giving a reason.

After that14 days

After your notification you have another 14 days to actually send the products back. So you have plenty of time.

The period starts on the day you (or someone you designate) receive the order. You notify us of your withdrawal in writing via arnejmalfait@gmail.com or the contact page, with your order number.

In plain language: changed your mind within two weeks of delivery? Let us know and send it back. Nothing more needed.

2What can be returned, and what cannot

✓ We take this back
  • Products in original, unopened and undamaged packaging, with the seal intact (foil, seal or protective cap)
  • Complete orders and partial returns
  • Anything reported within 14 days of receipt
✗ Unfortunately this cannot be returned
  • Products whose seal, foil or wrapping has been broken
  • Make-up, skincare or razor blades that have already been used or tested
  • Products delivered without a seal (e.g. loose tweezers or brushes) that have been taken out of the packaging

Cosmetics, razor blades and other care products are sealed products which, for reasons of health protection and hygiene, may not be resold once the seal has been broken after delivery (art. VI.53, 5° of the Belgian Code of Economic Law (WER)). That is why the right of withdrawal only applies to products with the seal intact.

In plain language: fair is fair: an opened mascara or a started pack of razor blades cannot be sold to another customer anymore. Hence this simple distinction: sealed can go back, opened cannot.

3How to return in three steps

  • 1. Send us a message. Email arnejmalfait@gmail.com or use the contact form, with your order number and (if you like) the reason. A reason is not required, but helps us improve.
  • 2. Receive your confirmation. You get a quick reply with the return instructions, so everything goes right the first time.
  • 3. Send the parcel back. Pack the products securely, in their original packaging (not loose, and with some padding around glass or powder), and send them to our return address below. Ask for proof of postage at the post office, so you are always covered.
Return addressGoedkoopverzenden BV
Provincieweg 360
9550 Herzele
Belgium
✉️ Mention your order number on or in the parcel. Then we can immediately link your return to your order and refund you faster.

The cost of the return shipment is borne by you, unless we delivered a wrong or damaged product. You are liable for any decrease in value resulting from handling that goes beyond what is necessary to establish the nature and condition of the product.

In plain language: email, confirmation, send back. A regular bpost shipment is enough; you pay the stamp yourself, unless we made a mistake.

4Refund

After receipt and inspection of your return, we refund the purchase amount in full within 14 days, via the same payment method as your original payment. If you return your complete order, we also refund any express delivery costs up to the amount of the cheapest standard delivery. For a partial return, express delivery costs are not refunded.

In plain language: your money is back in your account within two weeks of us receiving your return. In practice usually a lot faster.

5Wrong or damaged delivery?

That is our mistake, not yours. Let us know within 14 days of receipt via the contact page, preferably with a photo of the problem. We send you the right product or refund you, and the return costs are of course on us. You do not need to do anything else.

In plain language: send a photo and we sort it out. Full stop.

6Model withdrawal form

You may also use the legal model form. Send it completed to arnejmalfait@gmail.com:

"To Goedkoopverzenden BV, Provincieweg 360, 9550 Herzele. I hereby give notice that I withdraw from our contract of sale of the following goods: [description], ordered on [date] and received on [date]. Name and address of the consumer: [...]. Date: [...]. Signature (only if this form is notified on paper)."

In plain language: this form exists because the law requires it. A simple email with your order number works just as well.
Returning or reporting something?Send us a message with your order number. On working days we reply within 24 hours.
Report your return