Frequently asked questions
Everything about authenticity, shelf life, delivery, returns and choosing the right product. Can't find your question? Just send us an email.
Are these genuine brand products?
Yes. Everything you buy here is the official product of the brand, bought in bulk from official European wholesalers. You get the same sealed packaging as at the pharmacy or perfumery.
Why does delivery take 3 to 5 working days?
Because we send your order as a letter instead of a parcel. That is cheaper and you see that in our prices. Need it faster? Choose express delivery for €10 (1 to 2 working days, Belgium only).
How do I choose the right shade?
Already using a foundation or concealer? Then the shade number is on the bottom of the packaging and you can look up the matching shade on the brand's website. Otherwise, start a touch too light rather than too dark. Our guides help you on your way.
How long do the products keep?
The packaging shows an expiry date or an open-jar symbol with a number of months in it: that is how long the product keeps after opening. Unopened, make-up and skincare usually keep for 2 to 3 years. We only ship products whose date is still well in the future.
Can I get an invoice?
Of course. Enter your company details and VAT number at checkout and you automatically receive an invoice.
Can I return my order?
You have a 14-day cooling-off period from the day of delivery, as long as the seal is intact. Opened cosmetics and razor blades cannot be returned for hygiene reasons. Contact us via the contact form and we will explain how it works.
Do these razor blades fit my handle?
Blades only fit a handle of the same system (e.g. Gillette Fusion5, Mach3 or Venus, Wilkinson Sword Hydro or Quattro). The system name is on your handle and on the packaging. Not sure? Send us a photo of your handle.
