Legal · without the small-print feeling

Terms and conditions, clearly explained.

Twelve articles, and for each one we sum up in plain language what it means for you. So you always know where you stand, without a legal dictionary.

Last updated: 23 October 2026Reading time: ± 6 minutes12 articles
In short
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100% genuine brand productsEverything we sell is the official product of the brand, bought from recognised European wholesalers. The same sealed packaging as in the shop.
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Prices incl. 21% VATAll prices are in euros, including 21% VAT. What you see is what you pay.
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14-day cooling-off periodOrdered the wrong thing? Send back unopened products with the seal intact within 14 days and you get your money back.
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Free delivery in Belgium and the EUOrdered before 12 noon, shipped the same working day. Belgium: in your letterbox in 3 to 5 working days. Other EU countries: 5 to 10 working days. Always free.
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Complaint? Handled within 5 working daysOne email is enough. Wrong or damaged delivery? We fix it for free, and in case of doubt, in your favour.
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Belgian law, Belgian courtGoedkoopverzenden BV from Herzele. Disputes fall under Belgian law, although we would much rather just sort it out together.

This summary is a reading aid. The full articles below are legally binding.

1Identity of the seller

The website goedkopecosmetica.be is owned and operated by Goedkoopverzenden BV.

Company name
Goedkoopverzenden BV
Company number
BE 1021.672.591 (VAT registered)
Address
Provincieweg 360, 9550 Herzele, Belgium
Contact
arnejmalfait@gmail.com · +32 (0)473 39 95 89

By placing an order on this website you expressly agree to these terms and conditions. Deviations only apply if we confirm them in writing.

In plain language: this is us, a registered Belgian company with a real address and a real phone number. If you order from us, these agreements apply.

2Independent retailer, genuine brand products

Goedkoopverzenden BV is an independent webshop and is not an official brand store of Maybelline, L'Oréal Paris, Gillette, CeraVe or any other brand we offer. We buy genuine brand products from recognised European wholesalers and distributors and resell them to private customers and businesses.

All products offered are genuine products of the stated brand, in the manufacturer's original, sealed packaging and carrying the labelling required by the European Cosmetics Regulation. The brand names and logos on this website are the property of their respective trademark holders and are used solely to describe the products we offer.

In plain language: we are not a manufacturer and do not pretend to be. We buy real brand cosmetics in large quantities and resell them cheaper, because we buy smart and ship smart. That is why this works.

3Offer and products

We sell cosmetics and care products from top brands: make-up, skincare, razor blades and shaving products, nail and hair products and related items for private and professional use. Every offer contains enough information to make clear which rights and obligations are attached to accepting it: brand, product, shade or variant, content or quantity per pack and price.

Product photos are as true to life as possible, but the manufacturer may change the packaging and shades may differ slightly on a screen from reality; you always receive the stated brand, product, shade and quantity. Every product carries an expiry date or a symbol with the period after opening; we only ship products whose date is still well in the future. Obvious mistakes or errors in the offer do not bind the seller.

In plain language: what is on the product page (brand, product, shade, quantity) is what you get. A shade may look slightly different on your screen than in real life, and unfortunately we cannot do anything about that. Does it accidentally say €0.01 somewhere instead of €10? Then we may correct that mistake, and you may cancel free of charge.

4Prices

All prices shown are in euros (€) and include 21% VAT. Any shipping costs are clearly stated before you complete your order. Standard delivery is always free, in Belgium and in all other EU countries.

A crossed-out "retail price" is an indication of the usual price of the same product in physical shops and serves only for comparison. We reserve the right to change prices. The price valid at the time of your order is the price that applies.

In plain language: the price in your cart is the final price, VAT included. If we change our prices tomorrow, nothing changes for your order of today.

5Order and agreement

An agreement is concluded at the moment you place an order and receive a confirmation email from us. We reserve the right to refuse or cancel orders for valid reasons, such as an incomplete delivery address, a suspicion of abuse or fraud, or when a product is no longer available. In the latter case we refund any amounts already paid in full.

In plain language: received a confirmation email? Then your order is complete and we get to work. If something has just sold out, you will hear from us and get your money back.

6Payment

Payment is made via the payment methods offered on the website, including Bancontact, Visa, Mastercard, Maestro, Apple Pay, Google Pay and iDEAL. Business customers can also pay on invoice after agreement. The order is processed after receipt of full payment.

In plain language: pay the way you are used to. Salon, shop, school or company with larger volumes? Email us for payment on invoice.

7Delivery

Orders placed and paid on a working day before 12:00 noon are shipped the same working day; later orders the next working day. We ship via bpost. At checkout you choose between:

  • Free standard delivery: as a letterbox shipment, delivery time 3 to 5 working days after shipping in Belgium and 5 to 10 working days to the other EU countries.
  • Express delivery with track & trace (€10, Belgium only): priority shipment, delivery time 1 to 2 working days after shipping.

Delivery times are indicative. We are not liable for delays caused by the carrier. We deliver in Belgium and in all other member states of the European Union; standard delivery is free everywhere, express delivery is only possible within Belgium. The risk of loss or damage passes to you at the moment of delivery.

In plain language: in Belgium, count on about a week between ordering and your letterbox, completely free. If you live in another EU country, it is also free and takes 5 to 10 working days. In a hurry in Belgium? Choose express delivery, then you have your products in 1 to 2 working days and you can track your shipment.

8Right of withdrawal

In accordance with European distance-selling legislation, as a consumer you have a right of withdrawal of 14 calendar days after receipt of the goods, without giving a reason.

To exercise this right, notify us in writing via arnejmalfait@gmail.com or via the contact page. The goods must be returned in the original, unopened and undamaged packaging within 14 days of your notification. The cost of returning the goods is borne by the customer.

Please note: cosmetics, razor blades and other care products are sealed products which, for reasons of health protection and hygiene, cannot be resold once the seal has been broken. Products whose seal has been broken after delivery are therefore not eligible for withdrawal (art. VI.53, 5° of the Belgian Code of Economic Law (WER)).

Refunds are made within 14 days of receipt of the returned goods, via the same payment method as the original payment. The full arrangement and the model form can be found in our returns policy.

In plain language: ordered the wrong thing or changed your mind? Send an email, return the unopened packaging, get your money back. Only products whose seal has been broken cannot be taken back: for hygiene reasons we are not allowed to resell them.

9Warranty and complaints

As a consumer you are entitled to the legal two-year warranty for defects that already existed at delivery. Cosmetics are consumables: normal wear from use, the expiry of the period after opening or incorrect storage after delivery are not covered by the warranty. Keep your order confirmation as proof of purchase.

We take the greatest care with the quality of our products and the accuracy of your order. If you nevertheless have a complaint, contact us as soon as possible via arnejmalfait@gmail.com, preferably with a photo of the problem. We handle your complaint within 5 working days. If you received a wrong or damaged product, we send the right product or refund you; any return costs are then on us.

In plain language: two years of warranty on a real defect, such as a mascara that comes out of the packaging already dried out or a pump that does not work. Send a photo straight away if there is a problem, and we usually solve it the same day.

10Safe use and product regulations

Always follow the instructions and warnings on the manufacturer's packaging. For eyelash and eyebrow tint, hair colour and hair removal products, do the allergy test prescribed by the brand beforehand. Avoid contact with the eyes where the manufacturer indicates this, do not use products after the stated period after opening and keep them out of reach of children. Razor blades are sharp: keep them in the packaging and away from children. Stop using a product immediately in case of skin irritation and consult a pharmacist or dermatologist if symptoms persist.

All cosmetic products we offer fall under the European Cosmetics Regulation (EC) No 1223/2009: they are notified to the European Commission, carry the name of a responsible person in the EU and the mandatory labelling (ingredients list, shelf life, warnings). We buy exclusively from recognised European wholesalers so that these guarantees are preserved. More on safe & genuine.

In plain language: read the label, do the allergy test with tint and do not use anything past its date. Everything we sell has been placed on the market according to European rules, and with skin complaints you go to the pharmacist, not to us.

11Intellectual property and liability

All content on this website (texts, images, guides, designs) is protected by intellectual property rights and belongs to Goedkoopverzenden BV or third-party rights holders. Use without prior written permission is not allowed. Brand names and logos of manufacturers are the property of their respective trademark holders.

The information on this website, including our guides, is of a general nature and is not medical or dermatological advice. Our liability is limited to the amount of the order concerned, except in cases of intent or gross negligence and without prejudice to mandatory legal provisions. We are not liable for damage caused by incorrect use of products, skipping a prescribed allergy test or ignoring the manufacturer's instructions.

In plain language: our texts and images are ours, so ask before you reuse something. We do our very best, but we cannot be held responsible for damage beyond our control, unless we really made a mistake. Then we stand by it.

12Disputes and applicable law

Belgian law applies to all agreements. In the event of a dispute, the courts of the district of East Flanders have jurisdiction, without prejudice to the mandatory rules of consumer protection.

Belgian law applies to all agreements, without prejudice to the mandatory consumer protection rules of the country where you, as a consumer, have your habitual residence. In the event of a dispute, the courts of the district of East Flanders have jurisdiction, without prejudice to the mandatory rules of consumer protection.

In plain language: we are Belgian, so Belgian rules apply. But honestly: in practice we solve everything with an email, and that is always what we go for first.
Question about these terms?One message is enough. You get a reply from a real person, within 24 hours on working days.
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